Frequently asked questions

• Which items are eligible for pick up in stores?

  To find out whether an item is eligible for you to pick up at a store, check the product's information page on our website. Select items are not eligible. After you choose the product's color and/or size, you'll be able to select a store for pick up if it's available.

• Can I choose to have some items shipped and pick up others at a store?

  Sure! When you add an item to your online shopping cart, just indicate whether you'd like to pick it up in person or ship it to your home.

• When will my credit card be charged?

  Your credit card will be charged once we have shipped your merchandise to the store. Key Rewards and gift cards are charged immediately upon completing the online transaction, prior to confirming that the order has shipped.

• What do I need to bring to the store when I pick up my order?

  Please bring your order number and a valid photo I.D.

• Who can pick up my order?

  Unless you call to instruct otherwise, you are the only person authorized to pick up your order. If you'd like someone else to pick up your order, please call us and provide that person's name. Make sure the person picking up your item(s) brings the order number with their valid photo I.D.

• Where can I pick up my order in store?

  Ask any associate when you arrive at the store.

• How long will you hold my item(s) at the store?

  We'll hold your item(s) for up to 30 days, beginning from when we send you the email letting you know that your order is ready for pickup.

• How do I change or cancel my order?

  Just call the store where you've requested pickup and let them know that you'd like to change or cancel your order. Please note that if you're changing your order, we may need to cancel the original order and create a new one for you.

• Can I return or exchange my order in store?

  Of course! If you're not satisfied with your order, you may exchange or return item(s) at any Williams Sonoma, Inc. store. From there, we'll refund the amount using your original method of payment. A gift receipt or original receipt is required for all exchanges and/or returns.

• What happens if some or all of my order is no longer available in the store I selected?

  If for some reason, any or all of your order becomes unavailable in the store you selected, we'll send an email to let you know. If your entire order is no longer available, we'll cancel the order and your credit card will not be charged. In the case of partial availability, we'll continue with the order and have the available items ready for you to pick up at your chosen store. Your credit card will only be charged for items that are available. We will not charge your card for any missing items.

• Can I have my order gift wrapped?

  Absolutely! Select items are eligible. Choose the "gift wrap" option at checkout and your items will be ready to go at pick up.